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March 23 , 2020

First Data support response time

We have received communication from fiserv, our First Data merchant services partner, that support response times will be impacted as a result of a temporary closure of a call centre due to COVID-19. They have indicated they do not anticipate service interruptions, but that members can anticipate longer than normal wait times for support by phone and email. Thank you for your patience.

Debit cards at Verifone POS terminals

We wish to advise that there is currently an issue at some merchant locations, as a result of a software update, on their point of sale devices. Unfortunately, this is resulting in cards issued in 2019 (debit & credit) being declined. If you experience an issue with your debit card, you can:
* Split your transaction in two to allow for Contactless transactions. 
* Enable Google Pay, Samsung Pay, or Apple Pay on your mobile phone.
* We also recommend that members have cash on hand as a back up until this issue is resolved.

Learn more about this issue on the Interac website.

Are you a CUETS Financial card holder?

Effective March 9, you will need to change your bill payee from CUETS Financial Mastercard to MBNA Canada Mastercard in order to continue paying through SCU Direct. Learn how by reading the instructions in SCU Direct on the bill payee page.

SCU Collabria Centra Visa* Gold Card

SCU Collabria Centra Visa* Gold Card

Amazing rewards and low rates – all in one card.

The SCU Collabria Visa Gold Card is the perfect choice for earning reward points while enjoying a low interest rate on purchases and cash advances. Plus, convenient features include 24/7 customer service, auto rental collision insurance2, and more.


Card Highlights

Questions? We're here for you.

The Collabria Visa Card is issued by Collabria Financial Services Inc. pursuant to a license from Visa.
*Trademark of Visa Int., used under license.
1 Eligibility for rewards and/or account credit is subject to the terms and conditions of the FlexRewards program.
2 Insurance coverage is underwritten by American Bankers Insurance Company of Florida (ABIC). ABIC, its subsidiaries and affiliates carry on business in Canada under the name of Assurant Solutions®. Assurant Solutions is a registered trademark of Assurant, Inc. Details of insurance coverage, including definitions, benefits, limitations and exclusions, are in the Certificate of Insurance. The Certificate of Insurance is available online. Insurance coverage is subject to change.
3 Insurance coverage is underwritten by Desjardins Financial Security Life Assurance Company. This document is provided for information purposes only. For details of the coverage, refer to the insurance contract or insurance certificate. Some conditions and restrictions apply. Insurance coverage is subject to change.