Skip to Content

March 23 , 2020

First Data support response time

We have received communication from fiserv, our First Data merchant services partner, that support response times will be impacted as a result of a temporary closure of a call centre due to COVID-19. They have indicated they do not anticipate service interruptions, but that members can anticipate longer than normal wait times for support by phone and email. Thank you for your patience.

Debit cards at Verifone POS terminals

We wish to advise that there is currently an issue at some merchant locations, as a result of a software update, on their point of sale devices. Unfortunately, this is resulting in cards issued in 2019 (debit & credit) being declined. If you experience an issue with your debit card, you can:
* Split your transaction in two to allow for Contactless transactions. 
* Enable Google Pay, Samsung Pay, or Apple Pay on your mobile phone.
* We also recommend that members have cash on hand as a back up until this issue is resolved.

Learn more about this issue on the Interac website.

Are you a CUETS Financial card holder?

Effective March 9, you will need to change your bill payee from CUETS Financial Mastercard to MBNA Canada Mastercard in order to continue paying through SCU Direct. Learn how by reading the instructions in SCU Direct on the bill payee page.

Youth Accounts

Learning to save and spend wisely takes a lot of practice! We help young members take their first financial steps.

You May Also Be Interested In

Give Your Child a Head Start With an RESP

Get real-world numbers on the cost of education in Canada and how to prepare.

Registered Education Savings Plan

Discover RESP options, how to open one and get answers to common questions. 

Education Savings Calculator

Find out how much you have to start saving today to reach your RESP goals with our handy calculator.

Link your online banking to your child’s account

Allows parents to track their child’s savings, and guide them on their journey to financial independence.

1.800.728.6440

Interac e-Transfer is a registered trademark of Interac Corp. Used under license.
®MEMBER CARD and MEMBER CARD & design are registered certification marks owned by Credit Union Central of Canada, used under license.
®ding free is a registered trademark of Central 1 Credit Union, used under license.