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September 8 , 2020

Android™ operating system and DEPOSIT ANYWHERE™ image display

It has come to our attention that the new Android operating system has affected the image display for some users on the DEPOSIT ANYWHERE feature for our mobile app. If you are depositing a cheque and find the image appears to be the wrong orientation or size, you can still use this feature by aligning your phone correctly. Thank you for your patience as we work diligently to solve this issue.

Debit cards at Verifone POS terminals

Please be advised that some members may have their credit or debit card declined when making purchases at some point of sale terminals. This issue is affecting multiple financial institutions, and is a result of an issue with the merchant's point of sale terminal, not the debit card itself. If you experience an issue with your card, you can:
* Pay through contactless transaction, splitting your transaction in two if necessary
* Enable Google Pay, Samsung Pay, or Apple Pay on your mobile phone.

Learn more about this issue on the Interac website.

First Data support response time

We have received communication from fiserv, our First Data merchant services partner, that support response times will be impacted as a result of a temporary closure of a call centre due to COVID-19. They have indicated they do not anticipate service interruptions, but that members can anticipate longer than normal wait times for support by phone and email. Thank you for your patience.

Executive Leadership

Glenn Friesen, FCPA, FCMA

Glenn Friesen, FCPA, FCMA

Chief Executive Officer (CEO)
 
Glenn has been CEO of SCU since 1998. As CEO, Glenn reports directly to the Credit Union's Board of Directors and is responsible for developing the strategic direction and operation of the Credit Union's business. Prior to 1998 he was President of Penner Foods Incorporated. Glenn graduated as a Certified Management Accountant in 1986 and received the FCMA designation in 2009.

Amanda Peters, BAppBA, CPA, CGA

Amanda Peters, BAppBA, CPA, CGA

Chief Financial Officer (CFO)
 

Amanda joined SCU in 2016, first serving on the SCU Board of Directors before transitioning to the CFO role. Her previous leadership experience includes serving as the Senior Director of Finance at HyLife Ltd., an international pork company with its head office in La Broquerie, Manitoba. As CFO, Amanda reports directly to the CEO and is responsible for delivering business results and managing organizational risk through the development and deployment of strategy in the areas of budget and accounting, financial management, treasury and investments, and knowledge management. Amanda holds both CPA and CGA designations, along with her Bachelor of Applied Business Administration (Southern Alberta Institute of Technology).

Celina Philpot, PMP, BComm. Hons.

Celina Philpot, PMP, BComm. Hons.

Chief Retail and Brand Officer (CRBO)


Celina has been in the credit union system since 1996, and with SCU since 2011 in the roles of Vice President, Corporate Development; Executive Vice President, Operations; and, Executive Vice President, Member Engagement and Brand. Since 2019, Celina has been the Chief Retail and Brand Officer and reports directly to the CEO. In this role she is responsible for delivering business results and managing organizational risk through the development of strategy in the areas of retail sales, wealth management, member contact centre, marketing and corporate strategy. Celina is a certified Project Management Professional (Project Management International), has a Masters in Project Management (University of Winnipeg) as well as a Bachelor of Commerce Honours Degree (University of Manitoba).

James Gosselin

James Gosselin

Chief Corporate Sales Officer (CCSO)
 
James began his Credit Union career in June of 1984 and joined SCU in July of 1995 in the capacity of a Senior Agriculture / Commercial Lending Account Manager. He has held several Senior Management positions during his time at SCU. In 2008, James was promoted to Vice President of Corporate Lending and in 2017 expanded his role to Executive Vice President of Corporate Sales. Since 2019, James has been the Chief Corporate Sales Officer and reports directly to the CEO. He is responsible for delivering business results through organizational service delivery channels using development and deployment of strategy in the areas of commercial, agriculture and SME lending, including leading SCU's Inter-Provincial Loan Syndication Program.

Tim Friesen, BA Hons.

Tim Friesen, BA Hons.

Chief Risk Officer (CRO)
 
Tim began his career with SCU in 1987 in the lending department. During his career Tim has held numerous positions within SCU and was promoted to Vice President, Risk Management in 2008 and, later, Executive Vice President (EVP), Risk Management in 2014. Since 2019, Tim has been the Chief Risk Officer and reports directly to the CEO and is responsible for delivering business results and managing organizational risk through the development and deployment of strategy in the areas of risk mitigation and legislative compliance. Tim graduated in 1987 with a Bachelor of Arts, Economics degree (hons.) from the University of Manitoba.

Andy Alguire, BA, CISSP

Andy Alguire, BA, CISSP

Chief Information and Technology Officer (CITO)
 
Andy Alguire joined Steinbach Credit Union in 2007. As the Chief Information & Technology Officer (CITO), Andy reports to the CEO and defines and deploys strategy in the areas of data storage and security infrastructure, technology roadmaps, IT policy, IT support services, as well as facilities and project management office (PMO). Prior to joining SCU, he built and led IT teams at EDS, RBC, the Government of Canada, and a US-based contact centre. Andy is a Certified Information Systems Security Professional (CISSP) and graduated from the University of Manitoba in 1990 with an Arts Degree, majoring in Criminology and Computer Science.

Sharon McMahon, MBA, CEC

Sharon McMahon, MBA, CEC

Chief Human Resource Officer (CHRO)
 
Sharon has been in the credit union system for 14 years, with 9 years as Vice President Human Resources at Steinbach Credit Union. Since 2019, Sharon has been the Chief Human Resources Officer and reports directly to the CEO. In this role she is responsible for delivering business results and managing organizational risk through the development and deployment of strategy in the areas of recruitment, HR policy, employee legislation, payroll, employee relations, compensation, benefits, organizational design and employee development. Sharon graduated with a Masters in Business Administration, Human Resources (Royal Roads University) in 2005 and most recently graduated in 2014 as a Certified Executive Coach (CEC).